Privacy Policy

Introduction

Wolf IQ Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Wolf IQ Pty Ltd users, and conforms to internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Heath Maguire at 1300 072 134.

Collection of information

In order to use the Wolf IQ Pty Ltd online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Wolf IQ Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website or online payment service.

Use of collected information

Any details collected from Wolf IQ Pty Ltd customers is required in order to provide you with our online payment service and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) as part of our online payment service, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us team@wolfiq.com.au.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at team@wolfiq.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Wolf IQ Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at team@wolfiq.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice whether or not to share your information with that party.

Third parties

Wolf IQ Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Wolf IQ Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Website Analytics & Behaviour Tracking

Wolf IQ Pty Ltd uses third-party analytics and behavioural insight tools, such as Microsoft Clarity, Google Analytics, and similar technologies, to better understand how users interact with our websites. These tools help us improve user experience, content design, and site functionality.

Microsoft Clarity and similar platforms may record anonymised session data, including mouse movements, clicks, scrolling activity, and interaction patterns. This information is aggregated and does not include personally identifiable data such as names, passwords, or payment information.

Data collected through these tools may be transmitted to and processed by the respective providers (e.g., Microsoft, Google) in accordance with their own privacy policies. For more information, please review Microsoft’s Privacy Statement and Google’s Privacy Policy.

You can opt out of analytics tracking by adjusting your browser settings, managing cookie preferences, or using available opt-out mechanisms provided by these third parties.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Wolf IQ Pty Ltd site to external entities are not covered within this policy.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Wolf IQ Pty Ltd Security Policy

Wolf IQ Pty Ltd uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Wolf IQ Pty Ltd or any outside party.
• All transactions are performed under a minimum 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
• Stripe is an authorised third party processor.
• Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Wolf IQ Pty Ltd.

For more information about Stripe and online credit card payments, please visit stripe.com.