WordPress support
WordPress support that keeps your website fast, secure and selling.
Hosting, updates, security and fixes from one team of 20+ experts. Your website is monitored around the clock, humans respond within business hours, and 99% of issues are solved within 24 hours.
500+ customers 
4.9/5 on Google Reviews 99%
of issues solved within 24 hours
18,000+
support requests handled in the past 12 months
500+
websites hosted and managed
4.9
Google rating from our customers
Sound familiar?
Six signs your website is missing proper support.
These are the problems behind most of the 18,000+ support requests we handled in the past year. Every one of them is preventable.
Your website is loading too slowly
Every extra second drives visitors away, hurts your rankings and wastes your ad spend. Slow sites are usually a hosting and maintenance problem, not a design one.
It crashes or goes down
A traffic spike or one bad update and your website is offline. Every hour of downtime is lost enquiries and lost trust, and you often find out from a customer.
Plugins keep breaking things
One unstable plugin can take out your forms, your checkout or the whole homepage. Without someone testing updates, every update is a gamble.
You are worried about security
WordPress sites are a constant target for bots and brute-force attacks. One breach can take your site down and your reputation with it.
Forms are not reaching you
When forms silently fail, leads disappear and nobody notices for weeks. The technology needs testing, monitoring and alerts.
You cannot make quick edits
A price change or a new team member should not need a developer. If updating your own website feels risky, something is wrong with the setup.
Not sure how your website is doing? Ask us for a free site review. We will tell you exactly what is at risk, with no obligation.
A website isn't a project you finish. It's an asset you protect.
Our care plans exist so your website gets faster and safer every month, while you run the business.
Andy Crebar
CEO
Andy and the team are amazing at what they do. We signed up for a website care plan after recently relaunching our website and the team addressed a number of issues for us as part of the onboarding process.
Andrea Sevilla Marketing Manager
We took the plunge and changed web developers after being with the same people for almost 10 years, it wasn't an easy decision at all! The team at Wolf IQ have impressed us so much in such a short time.
Joseph Bavaro Director, Bird Control Australia
The team at Wolf IQ are a dream to work with. Incredible customer service and always go above and beyond.
Amy Smith CEO, Huntley + Co
Care plans
Clear pricing with no surprise invoices.
Every plan includes hosting, security, backups and a team you can send requests to. Upgrade or downgrade at any time.
Essentials Plan
$139/month
AUD, 12-month minimum term
Managed hosting, monthly WordPress core, theme and plugin updates, security monitoring, daily backups, and support for minor content edits and technical fixes.
See full plan detailsMost popular
Pro Plan
$259/month
AUD, 12-month minimum term
Everything in Essentials, plus additional support hours, priority response times, monthly performance reporting, SEO technical monitoring, and access to Wolf IQ Radar.
See full plan detailsExpert Plan
$549/month
AUD, 12-month minimum term
For complex or high-traffic websites. Highest support allocation, fastest response times, and dedicated account management.
See full plan detailsWhat it does for your business
What our support ensures.
Your website has one job: winning you customers. Support is what keeps it doing that job every day.
Your website stays fast, secure and online.
Hosting, monitoring, backups and security handled by one accountable team, so problems are caught before your customers see them.
Our website runs smoothly and we receive great client feedback. Always responsive, thank you for ongoing support
Kirsten Morgan Anaesthetist, Mr and Mrs Gas
Problems get fixed before you notice them.
Updates are tested, issues are caught by monitoring, and each month you get a plain-English report of what was done and why.
Andy and the team at Wolf IQ are the best in the business. Highly responsive, super organised, with excellent monthly reports giving complete peace of mind.
Marcus Gould Director, SP. Property Buyers
Help arrives when you need it.
A real team of 20+ experts you can email or call. Your website is monitored around the clock, humans respond within business hours, and 99% of issues are solved within 24 hours.
Always prompt and reliable—nothing is too hard. Their consistency and attention to urgent matters make all the difference.
Mel B Marketing Manager, The Envest Group
Your options
All three are choices businesses make.
Here is what each one looks like when something matters.
| No plan | Hourly freelancer |  | |
|---|---|---|---|
| When something breaks | You find out from a customer | You wait for a reply, then a quote | Monitoring catches it, we fix it |
| Updates and security | Nobody is doing them | Done when you remember to ask | Tested and applied every month |
| Backups | Whatever the host does by default | Usually not included | Daily, verified, restorable |
| Cost | Free until it is very expensive | Hourly, unpredictable | From $139/month, fixed |
| Accountability | Nobody | One person, when available | 20+ person team, one address |
| Reporting | None | Rarely | Monthly, in plain English |
Not sure which plan fits? Tell us about your website and we will recommend one, with no obligation.
Get a care plan recommendationThe proof
What looked-after websites do for a business.
Numbers from our case studies, not projections. Each one links to the full story.
HosPortal
Sydney, Australia
+48%
mobile speed
1,000+
rankings preserved
We had to transfer our old website from Squarespace to WordPress, including the redesign of pages and navigation along with content refresh. It was super successful, and Wolf IQ’s responsiveness and flexibility impressed us most.
Katie Funnell Marketing Manager
Annandale Dental
Annandale, Sydney
+40%
increase in enquiries
+500
monthly website visits
As a business owner growing my practice, Wolf IQ has been great to work with. The new site looks fantastic and we’ve seen a clear uplift in patient enquiries. It’s helped us connect better with patients and present the practice in a much more professional light.
Dr Corbin Barry BDS (JCU) Principal Dentist
Acoufelt
CBD, Sydney
396
product templates
5x
websites care plans
An awesome company to work with and offer great and efficient service.
Emily Grace Operations Manager APAC
Mayo Hardware
Moorebank, Sydney
20+
websites launched
+42%
more organic traffic
Wolf IQ has been instrumental in transforming our digital operations from a complex challenge into a competitive advantage.
Bonnie Sudirwan Marketing Manager
4.9/5
5 reasons to choose Wolf IQ
- 1
Real Business Understanding
- 2
Expertise Without the Tech-Speak
- 3
Help When You Need It
- 4
A Website That Works
- 5
Proactive Ongoing Care
Solutions grounded in the business
Responsive with intelligent solutions that demonstrate a deep understanding of our business - I look forward to continuing to work together.
Carly King Marketing Manager, Johnny Gio's Pizza
Options explained against budget and goals
They explain all options well and provide solutions based on your budget, requirements and goals.
Karlo Aliling MS Australia
Nothing is too hard
Always prompt and reliable, nothing is too hard. Their consistency and attention to urgent matters make all the difference.
Mel B. Marketing Manager, The Envest Group
Built on the vision, then improved it
Built on and improved the vision I had for my website. They really take the time to get to know you and your business so that they can help you grow your business.
Brendan McGovern Director, RedoHealth
Proactive with advice and upgrades
The monthly reports are incredibly detailed and the team have been proactive with advice and upgrades.
Petricia Augustus MS Australia
Runs smoothly, with great client feedback
Our website runs smoothly and we receive great client feedback.
Kirsten Morgan Anaesthetist, Mr and Mrs Gas
Questions and answers
Everything people ask about WordPress support.
If your question is not here, ask us on the call.
What is a WordPress support or "care plan" service?
Why do I need a support plan if my website is already built?
Can I just pay for support hourly when I need help?
How quickly do you respond to support requests?
Do unused support hours roll over to the next month?
What exactly is included in the monthly maintenance?
Do you host my website as part of the support plan?
What happens if my website gets hacked while on your plan?
I have a marketing manager. How does this help them?
How much does a WordPress support plan cost?
Do you provide reports on what you do each month?
Can you support my WooCommerce (eCommerce) store?
What is the difference between an agency and a freelancer for support?
Can I upgrade or downgrade my plan later?
Go deeper
Guides from the team behind 500+ customers and 1,400+ websites built.
Stop worrying about your website.
Tell us about your website and we will recommend the right care plan, with a free site review included. Plans start from $139/month.
Get a care plan recommendation