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Frequently asked questions
Our approach is different. Here are some answers to your most common questions.
Wolf IQ hosts and supports hundreds of websites, and we have experienced many of the common (and not-so-common) issues that websites create. We proactively solve issues before they become a problem.
We provide setup assistance, migration services, and ongoing support for maintenance and optimization. Our experts are available to help whenever needed.
Yes. Wolf IQ migrates new customers for free so switching is simple.
Our pricing is tiered and flexible, designed to scale as your business grows. Add-ons and upgrades ensure your needs are met without disruption .
Simple! If within the first 30 days after sign-up, you are not happy and want to cancel your account, just let us know. We will close your account and refund your first months payment. Please note, you will not receive a copy of your newly improved site, so please make sure you have a backup of your site prior to signing up.
Absolutely. We use firewalls, monitoring, and security updates to keep your site safe around the clock.
Yes. All hosting plans include automated daily backups and rollback options for peace of mind.
Yes, absolutely. You can upgrade, downgrade or cancel your plan, as needed. We can help you to make the best choice if you need a little guidance. Feel free to call on 1300 072 134 or to email support@wolfiq.com.au.
There are three ways to submit a support request. The most popular is via email at support@wolfiq.com.au, or you can use the live chat on our website, or feel free to call on 1300 072 134. We look forward to hearing from you!
Sure! In this instance it’s best to call us on 1300 072 134. We will determine what you do have access to and advise the best way to get you back into your site. We have learned a trick or two over the years!